Knowbase One: Privacy Policy

Last Modified: February 18, 2025

Thank you for using Knowbase One. At Knowbase One, we know that you care how your information is treated, so we've created this Privacy Policy (sometimes referred to as the "Policy"), which focuses on how we collect personally identifiable (or "personal") information. Personal information identifies or describes a particular individual, such as a person's first and last name, email address, physical address or telephone number.

This Privacy Policy describes the policies and procedures of Knowbase One Enterprises, Inc. ("Knowbase One", "we" or "us") on the collection, use and disclosure of information about you on https://knowbase.one (the "Site") and the services, features, content or applications offered by Knowbase One (collectively with the Site, the "Services"). Knowbase One receives information about you when you register for our Site and the Services, through your user account with Knowbase One (your "Account"). The information you provide may be transferred, processed and/or accessed only by us in the United States or another country where we (or our service providers) operate.

What Does This Privacy Policy Cover?

This Policy applies to our websites, services, products, and applications (each a "Service") and explains the following: - What information we gather from you when you use the Service - How we may use and share this information - The security approaches we use to protect your information

This Privacy Policy does not apply to the practices of other businesses that Knowbase One does not own or control, including other companies' websites, services and applications ("Third Party Services") that you can access through the Services, such as Facebook or Twitter, or to individuals that Knowbase One does not manage or employ. While we attempt to partner with only those Third Party Services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Services. We encourage you to review the privacy policies of any Third Party Services you access.

By using the Service, you consent to the collection and use of your personal information by Knowbase One in accordance with this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page and revise the "last modified" date on the Policy. Your access to and use of this Service is also subject to your acceptance of Knowbase One's Terms of Service.

What Information Does Knowbase One Collect and How is it Used?

The information we collect is primarily used to provide the Services, to process and complete any transactions, to respond to inquiries, to personalize and improve the Services, to monitor and analyze usage and trends of the Services, to provide you with related, relevant information, and for any other purpose for which the information was collected. In connection with certain aspects of the Services, we may request, collect and/or display some information about you. We collect the following types of information from our users.

User Information:

Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information and account credentials.

User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services.

Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.

Personal Information We Receive Automatically From Your Use of the Services:

When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:

Log Data: Information that your browser automatically sends when you use our Services. Log data includes your IP address, browser type and settings, the date and time of your request, and how you interact with our website.

Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer, and your computer connection.

Cookies: We use cookies to operate and administer our Services, and improve your experience. A "cookie" is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.

Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.

Aggregated or De-identified information

We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, we may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to re-identify the information, unless required by law.

Right to Access, Edit, and Remove Your Information

You have a right to access Personal Information we hold about you, delete personal information from our records and rectify or update your Personal Information.

To request removal of your Personal Information from our Site, Services, blog or social media, contact us at [email protected]. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

What Information Is Shared?

The Services are designed to help you share information with other users in your organization. As a result, the information generated through the Services is only shared with users in your organization. Information shared to third party services is not shared outside to third parties, and is only shared to help improve the experience of the Services.

Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software, and web analytics services, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.

Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.

How Is My Information Protected?

Your Account information is protected by your email access for your privacy and security. No passwords are necessary for creating an account or accessing your account. By not storing passwords, Knowbase One guarantees that passwords cannot be stolen by malicious users. You can prevent unauthorized access to your account by limiting access to your computer and browser by signing off after you have finished accessing your account.

Knowbase One endeavors to protect the information it collects about its users using industry-standard security processes and controls, however, despite these efforts, no security measure is perfect or impenetrable and Knowbase One does not guarantee or warrant that such measures will prevent unauthorized access to the information about you that is stored by Knowbase One. In the event we experience a breach of security, we will promptly notify you if your personal information has been compromised, in accordance with applicable law.

What Choices Do I Have and What Information of Mine Can I Access?

You need to create an account with your organization's email to utilize Knowbase One. By having an account that is associated with your organization, your information is only shared to your organization thereby limiting the information to the public.

If you are a registered user, you can access information associated with your account by logging into the site. This information includes personally uploaded information and user searches. You can deactivate your account at any time by sending a request to [email protected]. If you deactivate your account, you will no longer be able to access or use the Services.

Data Retention Policy

Knowbase One will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. The time for which we store your personal data may depend on the type of data we hold or your account subscription tier. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. For more information about our data retention policies, please contact us at [email protected].

Your Choices About Your Information – Excluding Europe

You may, of course, decline to submit personal information through the Service, in which case we may not be able to provide certain services to you. You may update or correct your account information at any time by logging in to your account. You may also choose to stop receiving our newsletter or marketing emails by following the "Unsubscribe" instructions included in our emails. If you have any other requests or questions related to our handling, use or sharing of your personal information, please contact us at [email protected].

Your Choices About Your Information – Europe

Cross-Border Transfers of Personal Data

Personal Data that you provide while in the EU or an EAA member state will be transferred to the United States. The General Data Protection Regulation permits such transfer when necessary for the performance of a contract between you and Knowbase One, if Knowbase One obtains your explicit consent to such transfer, or if it is in Knowbase One's legitimate interest to transfer the Personal Data. The laws in the United States may not be as protective of your privacy as those in your location. If we transfer Personal Data from the EU, we will provide an appropriate safeguard such as binding corporate rules, standard data protection clauses, or your consent.

Data Subject Rights

If you are an individual in a country in the European Union or the UK, you have the right to make requests to: - Access the personal information we keep about you; - Rectify inaccurate personal information; - Place restrictions on our use of your personal information; - Object to our use of your personal information; - Ask us to delete the personal information about you we hold; - Have your personal information transferred to you or another party of your choosing; and - Make a complaint to the relevant supervising authority

We describe these rights more fully below.

Asking us to access your personal information You have the right to obtain from us confirmation as to whether or not we are processing personal information about you and, if so, the right to be provided with the information contained in this Notice. You also have the right to receive a copy of the personal information undergoing processing.

Asking us to rectify your personal information You have the right to ask us to rectify any inaccurate personal information about you and to have incomplete personal data completed.

Asking us to restrict our use of your personal information You have the right to ask us to place a restriction on our use of your personal information if one of the following applies to you: - You contest the accuracy of the information that we hold about you, while we verify its accuracy; - We have used your information unlawfully, but you request us to restrict its use instead of erasing it; - We no longer need the information for the purpose for which we collected it, but you need it to deal with a legal claim; or - You have objected to us using your information, while we check whether our legitimate grounds override your right to object.

Objecting to our use of your personal information You have the right to object to our use of your personal information where our reason for using it is based on our legitimate interests or your consent (rather than when the reason for using it is to perform an obligation due to you under a contract with us).

Asking us to delete your personal information You can ask us to delete your personal information if: - We no longer need it for the purposes for which we collected it; - We have been using it with no valid legal basis; - We are obligated to erase it to comply with a legal obligation to which we are subject; - We need your consent to use the information and you withdraw consent; - You object to us processing your personal information where our legal basis for doing so is our legitimate interests and there are no overriding legitimate grounds for the processing.

However, this right is not absolute. Even if you make a request for deletion, we may need to retain certain information for legal or administrative purposes, such as record keeping, maintenance of opt-out requirements, defending or making legal claims, or detecting fraudulent activities. We will retain information in accordance with the "How Long Is Your Personal Information Kept" section above.

If you do exercise a valid right to have your personal information deleted, please keep in mind that deletion by third parties to whom the information has been provided might not be immediate and that the deleted information may persist in backup copies for a reasonable period (but will not be available to others).

The right to transfer your personal information to another service provider You may request that we transfer some of the personal information you have provided to you or another service provider in electronic copy. This applies to personal information we are processing to service a contract with you and to personal information we are processing based on your consent.

Making a complaint If you have any concerns or complaints regarding our processing of your personal information, please contact us as described in the "Contact Us" section below and we will do our best to answer any question and resolve any complaint to your satisfaction.

Children's Privacy

Our Service is not directed to persons under 13, and we do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with the Service. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information. If you believe that we may have any information from or about a child under 13, please contact us at [email protected].

Links to Other Web Sites

We are not responsible for the practices employed by websites linked to or from the Service, nor the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website's own rules and policies.

What Happens When There Are Changes to this Privacy Policy?

Knowbase One may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes in the way we collect or use information, we will notify you by posting an announcement on the Services or sending you an email and we will indicate when those changes will become effective. You are agreeing to be bound by any changes to the Privacy Policy when you use the Services after those changes become effective.

What If I Have Questions or Concerns?

If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to: [email protected]. We will make every effort to resolve your concerns.